Refund policy

Last updated: October 31, 2026

First-order returns

You can request a change-of-mind return for your first order placed directly with Balanso at getbalanso.com. Contact us within 30 days after delivery. Repeat orders are not eligible for change-of-mind returns.

Returned bottles must be unopened, unused and in their original packaging, with all original seals intact. Opened bottles and bottles with broken seals are not eligible.

One first-order return is allowed per person and per household address.

Multi-bottle orders

Orders that received a quantity discount (2 or more bottles, including orders that mix any of our formulas) must be returned complete. Every bottle must meet the unopened, intact-seal requirement. We don't accept partial returns of a discounted multi-bottle order.

For example, a 3-bottle order paid at $124.95 needs all three unopened bottles back for a $124.95 product refund.

Requesting a return

Email support@getbalanso.com before sending anything back. Include:

• your order number;
• the reason for the return;
• a photo of the sealed bottles.

Once we approve the request, we'll send return instructions and the return address. Returns that arrive without our authorization aren't accepted.

For change-of-mind returns, you pay the return postage. Original shipping charges aren't refunded. Standard shipping is free, so this only affects express shipping. If a return is caused by our error, we refund the shipping charge as well.

Refunds

After we receive and inspect your authorized return, we'll tell you whether it's approved. Approved refunds are processed within 10 business days after receipt and inspection. Your bank or payment provider may take extra time to post the refund.

We refund the amount you actually paid for the returned products. Tax adjustments are handled with the refund.

• The part you paid by card or another payment method goes back to that method.
• The part you paid with store credit goes back as store credit.

Store credit on returned or cancelled orders

You earn store credit when you pay for an order. If that order is refunded or cancelled, the credit it earned is handled like this:

• Credit not yet available (within 14 days of payment): the pending credit is cancelled.
• Credit available and not spent: we remove that credit from your balance.
• Credit already spent: you keep what you bought, and you won't owe us anything.

Damaged, incorrect or missing items

If your order arrives damaged, contains the wrong item or is missing an item, email support@getbalanso.com within 10 days of delivery. Include your order number and photos. We'll send a free replacement or give a partial refund, and you won't need to send anything back.

These cases are handled separately from change-of-mind returns. They aren't limited to your first order or to unopened bottles.

Cancellations

To cancel an order, email support@getbalanso.com as soon as possible. We can cancel before fulfillment starts; once it has started, cancellation isn't guaranteed. If we cancel your order before fulfillment, we refund the amount paid using the same split described under "Refunds".

This policy does not limit any rights you may have under applicable law.